3 min read

Customer Service Mistakes and How to Fix Them

By Sarah Reyes on Dec 7, 2021 7:30:00 AM

Successful businesses believe that it is better to engage in effective customer retention activities than acquire new customers.

Bain & Company says that increasing customer retention by five percent can increase the return on investment by 300 percent. That is why leading companies always emphasize top-notch customer service as one of their cornerstones.

Unfortunately, there are no golden rules for effective customer service because consumers have unique needs and requirements. Mistakes happen. Your business can improve its customer service by avoiding the following customer service mistakes and learning how to fix them.

Topics: voip cloud pbx working from home phone system insurance agent croo for insurance customer service insurance broker croo talk
3 min read

How to Plan Your Path to the Cloud

By Sarah Reyes on Dec 2, 2021 9:45:00 AM

Digital transformation allows modern businesses to achieve their goals, maintaining, if not accelerating, their position in the competitive market. It requires a flexible and secure infrastructure that enables companies to adapt to change while unifying customer engagements and experiences.

Cloud technologies are an essential part of digital transformation in businesses. It helps organizations improve their data storage, analysis, access, unification, security, and management, ensuring a robust data strategy.

If you are a business owner who wants to transform your company, ready to face the challenges of a digital world, you will want to plan your Cloud strategy. Here is how to plan your path to the Cloud.

Topics: voip cloud pbx working from home phone system insurance agent croo for insurance customer service insurance broker croo talk
3 min read

Good Employees Are Rare: Here’s How to Spot Them

By Sarah Reyes on Dec 1, 2021 5:30:00 AM

One of the best assets a company can ever have is good employees. They stand out above the rest, they outperform the rest, and they work better than the rest. What makes a good employee? They're the rare breed, but sometimes the unrecognized talents in the organization. They're hard to find, so if you have them on your team, you're in luck. Here are their unique characteristics.

Topics: voip cloud pbx working from home phone system insurance agent croo for insurance customer service insurance broker croo talk Our Vision
3 min read

Red Flags to Watch Out for a Bad Cloud Telephony Service Provider

By Sarah Reyes on Nov 27, 2021 2:45:00 PM

Cloud telephony revolutionizes a business’ communications strategy by improving data management, acquisition, storage, access, and security. Unfortunately, not all companies and Cloud telephony service providers are a perfect match.

There is a chance your organization’s communications strategy effort will fail if you are not careful in choosing the technology partner to provide your business with sound Cloud telephony services. Here are some of the red flags to watch out for a bad cloud telephony service provider.

Topics: voip cloud pbx working from home phone system insurance agent croo for insurance customer service insurance broker croo talk
6 min read

What’s Work Post Covid 19?

By Sarah Reyes on Nov 25, 2021 3:00:00 PM

The COVID-19 pandemic disrupted every aspect of modern life, sparing no one, even the most successful companies. It changed the way businesses conduct their affairs, revisiting their focus to strike a balance between customer satisfaction, company viability, and employee welfare. Work post COVID 19 is never going to be the same again.

Topics: working from home phone system insurance agent croo for insurance customer service customer experience cloud-based telephony customer support insurance companies cloud phone system
3 min read

What Makes Croo Different?

By Sarah Reyes on Nov 25, 2021 9:00:00 AM

A cloud telephony system is a digital platform that exists on the internet. It has the same features as analog phone systems, only better. You get conventional telephony features like call forwarding and call recording.

Topics: working from home phone system insurance agent croo for insurance customer service customer experience cloud-based telephony customer support insurance companies cloud phone system
5 min read

How to Improve Your Team’s Productivity

By Sarah Reyes on Nov 23, 2021 10:45:00 AM

Successful business owners know how to prioritize, plan, and streamline their work, making them productive. Unfortunately, not all employees can do the same, undermining the company’s overall productivity. As the boss of your company, you will also want your workers to be efficient and productive. Here are some tips on how to improve your team’s productivity.

Topics: working from home phone system insurance agent croo for insurance customer service customer experience cloud-based telephony customer support insurance companies cloud phone system
4 min read

How to Do Hybrid Work for Small Businesses

By Sarah Reyes on Nov 19, 2021 3:47:26 PM

Hybrid work is the path forward, fast-tracked by the pandemic to become the preferred work arrangement. With the right mindset and technology infrastructure, any business can thrive on a hybrid work model. If you are leading a small company, you will want to check out this article on how to do hybrid work for small businesses.

Topics: working from home phone system insurance agent croo for insurance customer service customer experience cloud-based telephony customer support insurance companies cloud phone system
5 min read

How Insurance Firms Can Use SMS For Sales

By Sarah Reyes on Nov 18, 2021 4:30:00 PM

Short message service (SMS) is one of the most effective albeit underutilized marketing communication channels today. Almost a third of all mobile phone users respond to SMS offers, redeeming texted coupons up to ten times more often than conventional discount coupons.

Topics: working from home phone system insurance agent croo for insurance customer service customer experience cloud-based telephony customer support insurance companies cloud phone system
5 min read

Croo Talk as A Disaster Recovery Solution

By Sarah Reyes on Nov 18, 2021 4:11:29 PM

Disasters can test an organization’s resolve and resilience, proving to everyone that the company can weather any storm. Using Croo Talk as a disaster recovery solution can be a boon for companies that want to ensure business continuity when disaster strikes. It is a reliable system that business owners can trust to keep their companies afloat amidst a sea of chaos, fear, and confusion. 

Topics: working from home phone system insurance agent croo for insurance customer service customer experience cloud-based telephony customer support insurance companies cloud phone system
5 min read

How to Leverage the Cloud for Your Insurance Firm

By Sarah Reyes on Nov 18, 2021 10:16:14 AM

Today’s policyholders have more and greater expectations from their insurance providers, requiring insurers to amp their game. Policyholders demand a seamless, engaging, and meaningful digital experience every time they interact with their insurers. Moreover, they also demand multiple communication channels, empowering them to contact their insurer anytime, anywhere. 

Topics: working from home phone system insurance agent croo for insurance customer service customer experience cloud-based telephony customer support insurance companies cloud phone system
4 min read

Croo Talk For Insurance the tailored made solution for the industry.

By Julian Stillitano - Sales Director on Aug 24, 2021 11:39:38 AM

The telecom industry has always suffered with bad reputation throughout the years, however at Croo we use that as motivation to go above and beyond and deliver what we promised. Our whole platform was developed alongside industry experts. As a C level or a manager you are always faced with challenges on how to effectively oversee your team and the good news is with your Croo system you will be able to now overcome those challenges. 

Topics: cloud pbx working from home phone system insurance agent croo for insurance customer service insurance broker croo talk customer experience cloud telephony cloud-based telephony Our Vision
2 min read

Our CEO's Vision

By Alexandre Gauthier - Co-Founder & CEO on Aug 24, 2021 11:11:23 AM

Let me introduce myself, I’m Alexandre Gauthier, Co-Founder & CEO of The Croo Group.  Often I get asked, why Insurance  agencies choose us, instead of other phone companies. I think it’s  because our entire expertise and focus are on their industry. Over the years we have become the leader in communication solutions for insurance  agencies.

Topics: insurance agent croo for insurance croo talk cloud telephony cloud-based telephony customer support cloud phone system Our Vision
3 min read

Analog Systems vs. Cloud Telephony Systems: Which Is Better?

By Sarah Reyes on Aug 24, 2021 10:26:15 AM

Analog systems have supported thousands of businesses for many years. They are based on copper wires and plain old telephone service (POTS) and feature basic functions, such as redial, mute, hold, and speed dial like a home phone has.

Topics: insurance agent customer service insurance broker cloud telephony cloud-based telephony customer support insurance companies cloud phone system
3 min read

Cloud-Based Telephony System Benefits You Probably Didn’t Know About

By Sarah Reyes on Aug 23, 2021 2:44:26 PM

Why switch from your old hardware-based system to a cloud-based telephony system for your insurance firm? Recently, there’s been a rise in the use of cloud-based systems in running a business. It involves migrating some business operations to the cloud or over the internet, and for reasons.

Topics: cloud pbx working from home phone system croo for insurance croo talk cx customer experience
3 min read

Cloud Telephony System Improves Customer Support Amidst COVID (and Beyond)

By Sarah Reyes on Aug 23, 2021 1:53:13 PM

Given the current COVID situation, insurers re-think and innovate, as they respond and adjust to customer needs. For many, Cloudization is the way to go – and for reasons.

Topics: voip working from home phone system croo for insurance customer service insurance broker croo talk cx customer experience cloud telephony covid
3 min read

Cloud Telephony Systems: Build Relationships and Improve CX

By Sarah Reyes on Aug 23, 2021 1:40:08 PM

While modern living brings convenience, it isn’t risk-free. It is why insurance companies offering gap insurance, liability insurance, life insurance, and disability insurance (name it!) abound everywhere.

Topics: voip phone system croo for insurance croo talk cx customer experience cloud telephony
3 min read

7 Amazing Benefits of Croo Talk for Insurance Brokers/Agents

By Sarah Reyes on Mar 10, 2021 9:28:22 AM

Tough competition and changing business landscape across industries occurs daily. Customer behavior and their needs change, too.

Businesses need to adapt or else eat the dust of their competition. Don’t let this happen to you!

Like in communication, analogue systems for insurance brokerage/agencies are obsolete, ineffective, and useless when it comes to working from home.

Topics: voip cloud pbx working from home phone system insurance agent croo for insurance customer service insurance broker croo talk