For a long time, I was reluctant to talk about it openly. In business, it's always difficult to talk about your mental health to the general public. The events of the last few months have pushed me to do so in order to put rumours to down and to make managers aware of the risks that business leaders face in this type of situation. It was after reading this article from the Journal des Affaires (Business Journal) about mental health of 300 CEOs that I decided to break the silence and share my experience. Hopefully, this sharing will help other entrepreneurs. 

Successful businesses believe that it is better to engage in effective customer retention activities than acquire new customers.

Bain & Company says that increasing customer retention by five percent can increase the return on investment by 300 percent. That is why leading companies always emphasize top-notch customer service as one of their cornerstones.

Unfortunately, there are no golden rules for effective customer service because consumers have unique needs and requirements. Mistakes happen. Your business can improve its customer service by avoiding the following customer service mistakes and learning how to fix them.

Digital transformation allows modern businesses to achieve their goals, maintaining, if not accelerating, their position in the competitive market. It requires a flexible and secure infrastructure that enables companies to adapt to change while unifying customer engagements and experiences.

Cloud technologies are an essential part of digital transformation in businesses. It helps organizations improve their data storage, analysis, access, unification, security, and management, ensuring a robust data strategy.

If you are a business owner who wants to transform your company, ready to face the challenges of a digital world, you will want to plan your Cloud strategy. Here is how to plan your path to the Cloud.

One of the best assets a company can ever have is good employees. They stand out above the rest, they outperform the rest, and they work better than the rest. What makes a good employee? They're the rare breed, but sometimes the unrecognized talents in the organization. They're hard to find, so if you have them on your team, you're in luck. Here are their unique characteristics.

Cloud telephony revolutionizes a business’ communications strategy by improving data management, acquisition, storage, access, and security. Unfortunately, not all companies and Cloud telephony service providers are a perfect match.

There is a chance your organization’s communications strategy effort will fail if you are not careful in choosing the technology partner to provide your business with sound Cloud telephony services. Here are some of the red flags to watch out for a bad cloud telephony service provider.

The COVID-19 pandemic disrupted every aspect of modern life, sparing no one, even the most successful companies. It changed the way businesses conduct their affairs, revisiting their focus to strike a balance between customer satisfaction, company viability, and employee welfare. Work post COVID 19 is never going to be the same again.

A cloud telephony system is a digital platform that exists on the internet. It has the same features as analog phone systems, only better. You get conventional telephony features like call forwarding and call recording.

Successful business owners know how to prioritize, plan, and streamline their work, making them productive. Unfortunately, not all employees can do the same, undermining the company’s overall productivity. As the boss of your company, you will also want your workers to be efficient and productive. Here are some tips on how to improve your team’s productivity.

Hybrid work is the path forward, fast-tracked by the pandemic to become the preferred work arrangement. With the right mindset and technology infrastructure, any business can thrive on a hybrid work model. If you are leading a small company, you will want to check out this article on how to do hybrid work for small businesses.

Short message service (SMS) is one of the most effective albeit underutilized marketing communication channels today. Almost a third of all mobile phone users respond to SMS offers, redeeming texted coupons up to ten times more often than conventional discount coupons.

Disasters can test an organization’s resolve and resilience, proving to everyone that the company can weather any storm. Using Croo Talk as a disaster recovery solution can be a boon for companies that want to ensure business continuity when disaster strikes. It is a reliable system that business owners can trust to keep their companies afloat amidst a sea of chaos, fear, and confusion. 

Today’s policyholders have more and greater expectations from their insurance providers, requiring insurers to amp their game. Policyholders demand a seamless, engaging, and meaningful digital experience every time they interact with their insurers. Moreover, they also demand multiple communication channels, empowering them to contact their insurer anytime, anywhere. 

The telecom industry has always suffered with bad reputation throughout the years, however at Croo we use that as motivation to go above and beyond and deliver what we promised. Our whole platform was developed alongside industry experts. As a C level or a manager you are always faced with challenges on how to effectively oversee your team and the good news is with your Croo system you will be able to now overcome those challenges. 

Let me introduce myself, I’m Alexandre Gauthier, Co-Founder & CEO of The Croo Group.  Often I get asked, why Insurance  agencies choose us, instead of other phone companies. I think it’s  because our entire expertise and focus are on their industry. Over the years we have become the leader in communication solutions for insurance  agencies.

Analog systems have supported thousands of businesses for many years. They are based on copper wires and plain old telephone service (POTS) and feature basic functions, such as redial, mute, hold, and speed dial like a home phone has.

Why switch from your old hardware-based system to a cloud-based telephony system for your insurance firm? Recently, there’s been a rise in the use of cloud-based systems in running a business. It involves migrating some business operations to the cloud or over the internet, and for reasons.

Given the current COVID situation, insurers re-think and innovate, as they respond and adjust to customer needs. For many, Cloudization is the way to go – and for reasons.

While modern living brings convenience, it isn’t risk-free. It is why insurance companies offering gap insurance, liability insurance, life insurance, and disability insurance (name it!) abound everywhere.

Tough competition and changing business landscape across industries occurs daily. Customer behavior and their needs change, too.

Businesses need to adapt or else eat the dust of their competition. Don’t let this happen to you!

Like in communication, analogue systems for insurance brokerage/agencies are obsolete, ineffective, and useless when it comes to working from home.