The COVID-19 pandemic disrupted every aspect of modern life, sparing no one, even the most successful companies. It changed the way businesses conduct their affairs, revisiting their focus to strike a balance between customer satisfaction, company viability, and employee welfare. Work post COVID 19 is never going to be the same again.
6 min read
What’s Work Post Covid 19?
By Sarah Reyes on Nov 25, 2021 3:00:00 PM
Topics: working from home phone system insurance agent croo for insurance customer service customer experience cloud-based telephony customer support insurance companies cloud phone system
3 min read
What Makes Croo Different?
By Sarah Reyes on Nov 25, 2021 9:00:00 AM
A cloud telephony system is a digital platform that exists on the internet. It has the same features as analog phone systems, only better. You get conventional telephony features like call forwarding and call recording.
Topics: working from home phone system insurance agent croo for insurance customer service customer experience cloud-based telephony customer support insurance companies cloud phone system
5 min read
How to Improve Your Team’s Productivity
By Sarah Reyes on Nov 23, 2021 10:45:00 AM
Successful business owners know how to prioritize, plan, and streamline their work, making them productive. Unfortunately, not all employees can do the same, undermining the company’s overall productivity. As the boss of your company, you will also want your workers to be efficient and productive. Here are some tips on how to improve your team’s productivity.
Topics: working from home phone system insurance agent croo for insurance customer service customer experience cloud-based telephony customer support insurance companies cloud phone system
4 min read
How to Do Hybrid Work for Small Businesses
By Sarah Reyes on Nov 19, 2021 3:47:26 PM
Hybrid work is the path forward, fast-tracked by the pandemic to become the preferred work arrangement. With the right mindset and technology infrastructure, any business can thrive on a hybrid work model. If you are leading a small company, you will want to check out this article on how to do hybrid work for small businesses.
Topics: working from home phone system insurance agent croo for insurance customer service customer experience cloud-based telephony customer support insurance companies cloud phone system
5 min read
How Insurance Firms Can Use SMS For Sales
By Sarah Reyes on Nov 18, 2021 4:30:00 PM
Short message service (SMS) is one of the most effective albeit underutilized marketing communication channels today. Almost a third of all mobile phone users respond to SMS offers, redeeming texted coupons up to ten times more often than conventional discount coupons.
Topics: working from home phone system insurance agent croo for insurance customer service customer experience cloud-based telephony customer support insurance companies cloud phone system
5 min read
Croo Talk as A Disaster Recovery Solution
By Sarah Reyes on Nov 18, 2021 4:11:29 PM
Disasters can test an organization’s resolve and resilience, proving to everyone that the company can weather any storm. Using Croo Talk as a disaster recovery solution can be a boon for companies that want to ensure business continuity when disaster strikes. It is a reliable system that business owners can trust to keep their companies afloat amidst a sea of chaos, fear, and confusion.
Topics: working from home phone system insurance agent croo for insurance customer service customer experience cloud-based telephony customer support insurance companies cloud phone system
5 min read
How to Leverage the Cloud for Your Insurance Firm
By Sarah Reyes on Nov 18, 2021 10:16:14 AM
Today’s policyholders have more and greater expectations from their insurance providers, requiring insurers to amp their game. Policyholders demand a seamless, engaging, and meaningful digital experience every time they interact with their insurers. Moreover, they also demand multiple communication channels, empowering them to contact their insurer anytime, anywhere.
Topics: working from home phone system insurance agent croo for insurance customer service customer experience cloud-based telephony customer support insurance companies cloud phone system
4 min read
Croo Talk For Insurance the tailored made solution for the industry.
By Julian Stillitano - Sales Director on Aug 24, 2021 11:39:38 AM
The telecom industry has always suffered with bad reputation throughout the years, however at Croo we use that as motivation to go above and beyond and deliver what we promised. Our whole platform was developed alongside industry experts. As a C level or a manager you are always faced with challenges on how to effectively oversee your team and the good news is with your Croo system you will be able to now overcome those challenges.
Topics: cloud pbx working from home phone system insurance agent croo for insurance customer service insurance broker croo talk customer experience cloud telephony cloud-based telephony Our Vision
2 min read
Our CEO's Vision
By Alexandre Gauthier - Co-Founder & CEO on Aug 24, 2021 11:11:23 AM
Let me introduce myself, I’m Alexandre Gauthier, Co-Founder & CEO of The Croo Group. Often I get asked, why Insurance agencies choose us, instead of other phone companies. I think it’s because our entire expertise and focus are on their industry. Over the years we have become the leader in communication solutions for insurance agencies.
Topics: insurance agent croo for insurance croo talk cloud telephony cloud-based telephony customer support cloud phone system Our Vision
3 min read
Analog Systems vs. Cloud Telephony Systems: Which Is Better?
By Sarah Reyes on Aug 24, 2021 10:26:15 AM
Analog systems have supported thousands of businesses for many years. They are based on copper wires and plain old telephone service (POTS) and feature basic functions, such as redial, mute, hold, and speed dial like a home phone has.