Successful businesses believe that it is better to engage in effective customer retention activities than acquire new customers.

Bain & Company says that increasing customer retention by five percent can increase the return on investment by 300 percent. That is why leading companies always emphasize top-notch customer service as one of their cornerstones.

Unfortunately, there are no golden rules for effective customer service because consumers have unique needs and requirements. Mistakes happen. Your business can improve its customer service by avoiding the following customer service mistakes and learning how to fix them.

Digital transformation allows modern businesses to achieve their goals, maintaining, if not accelerating, their position in the competitive market. It requires a flexible and secure infrastructure that enables companies to adapt to change while unifying customer engagements and experiences.

Cloud technologies are an essential part of digital transformation in businesses. It helps organizations improve their data storage, analysis, access, unification, security, and management, ensuring a robust data strategy.

If you are a business owner who wants to transform your company, ready to face the challenges of a digital world, you will want to plan your Cloud strategy. Here is how to plan your path to the Cloud.

One of the best assets a company can ever have is good employees. They stand out above the rest, they outperform the rest, and they work better than the rest. What makes a good employee? They're the rare breed, but sometimes the unrecognized talents in the organization. They're hard to find, so if you have them on your team, you're in luck. Here are their unique characteristics.

Cloud telephony revolutionizes a business’ communications strategy by improving data management, acquisition, storage, access, and security. Unfortunately, not all companies and Cloud telephony service providers are a perfect match.

There is a chance your organization’s communications strategy effort will fail if you are not careful in choosing the technology partner to provide your business with sound Cloud telephony services. Here are some of the red flags to watch out for a bad cloud telephony service provider.

The telecom industry has always suffered with bad reputation throughout the years, however at Croo we use that as motivation to go above and beyond and deliver what we promised. Our whole platform was developed alongside industry experts. As a C level or a manager you are always faced with challenges on how to effectively oversee your team and the good news is with your Croo system you will be able to now overcome those challenges. 

Why switch from your old hardware-based system to a cloud-based telephony system for your insurance firm? Recently, there’s been a rise in the use of cloud-based systems in running a business. It involves migrating some business operations to the cloud or over the internet, and for reasons.

Tough competition and changing business landscape across industries occurs daily. Customer behavior and their needs change, too.

Businesses need to adapt or else eat the dust of their competition. Don’t let this happen to you!

Like in communication, analogue systems for insurance brokerage/agencies are obsolete, ineffective, and useless when it comes to working from home.